FAQs

Therapy


Can I do the activity that causes pain during the 8-week therapy program?

Yes, but we ask users to try to limit any activities that cause pain that's above a 6 on a scale of 0-10 (10 being the worst amount of pain).


Should I ice or heat before or after therapy?  

You may heat prior to using the machine but it is not necessary if you have been moving your body before treatment. We do not recommend using the device first thing in the morning. Ice is a personal option, you may use it if you feel it has helped in the past but it is not required.


How deep should the message be?

The strap can be adjusted to provide a deeper massage. You can also rotate your wrist and flex your hand to alter the intensity of the massage. The desired amount of massage is a personal preference but we recommend your pain level should not exceed a 6 out of 10.


My elbow is more sore after use the Fiix Elbow - is that ok?

Yes, that is expected and actually a good thing. The E5 is designed to disrupt the tendon, allowing the natural healing process to take over. The tenderness is a sign that the machine is doing its job. We recommend users keep the pain below a 6 out of 10.  


How much emollient should i apply to my arm?

A pea size amount goes a long way.  


What direction does the track/massage elements go?

The track/massage elements travel from the elbow down the arm towards the wrist. If you have the device placed on your arm CORRECTLY, you will see the Stā Active logo on the machine.  


Can I use the Fiix Elbow more than 3 times a week?

The massage treatment feels great but too much of a good thing can be bad. We designed the treatment program with the proper amount of treatment and recovery time for optimal results.  


What if I miss a Fiix Elbow device therapy session?

The key to success with any therapy program is consistency and adherence to a schedule. However, we all live busy lives so if you miss one or two treatments - that's ok - just complete the treatment plan as prescribed. If you miss one or two weeks of treatment simply add it to the end of the program. However, if you miss more than 2 weeks it's best to start the treatment program over. Here is a video that also explains what to do if you miss a therapy session - https://www.youtube.com/watch?v=wH1sUb1KTMo


Do I need to do the stretches and strength exercises?

Yes, the E5 was designed to disrupt the tendon which begins the healing process. In order for the tendon to heal properly the tendon needs to be stretched in the first half of the treatment program and strengthened during the second half of the treatment program. This provides the greatest chance for a full, long-term recovery from tennis elbow.


My elbow feels good after just a few weeks.  Do I need to continue the therapy for the full 8 weeks?

Yes, the first few weeks of treatment break up adhesions and start the healing process. Your elbow will start to feel better but you need to strengthen the tendon to prevent further injury and to have a full recovery.  


I completed the 8-week treatment program and my pain has been reduced but it's not completely gone.  What should i do next?

Everyone heals differently. If you see improvement in the first 8-weeks we recommend resting your elbow for 2 - 4 weeks. You can then start another 8-week treatment program to further reduce the pain or use the device for maintenance. Here is a video that explains what to do after the 8-week therapy - https://www.youtube.com/watch?v=KntCl0skeQ8  


Do I have to be stationary during the treatment?  

No, the Fiix Elbow is self-powered which allows users to walk around, read, watch TV and perform other activities during treatments.


Can I use the Fiix elbow on other areas of my body other than my arm?

No, the Fiix Elbow was designed specifically to be used ONLY to treat tennis elbow or golfer's elbow.


General


How do I use the Fiix Elbow device?

It's simple, use the Fiix Elbow device 3x a week for 10 minutes. Just put it on your arm and press play and it goes to work on breaking up the scar tissue that is causing the pain. We also have specific stretching and strength exercises that help make the tendon stronger and more pliable.



Does the treatment hurt?

People say it hurts so good that they want to use it every day. However, we only recommend using it 10 minutes, 3x a week and your pain level should not be greater than a 6 out of 10. It feels like deep tissue massage.


What is the warranty?

1-year warranty for normal wear and tear. The device not covered for commercial usage.  


How does it work?

The Fiix Elbow breaks up the scar tissue the body sends healing blood flow to the area. We also have specific strength and stretching exercises that help build up the tendon and make it more pliable.


Wow do I know it's working?

We've seen people have a bit more pain at the beginning before it gets better. This is a good thing because it's breaking up the scar tissue. We've seen people start to feel better around weeks 6 - 7. We recommend you download the Fiix Elbow app from the App or Google Play store so you can track your recovery progress.


What is the difference between tennis and golfers' elbow?

Golfers' elbow is irritation/pain of the tendon and muscles on the medial (inside) of the elbow. Tennis elbow is pain to the tendon and muscles on the lateral (outside) of the elbow. The Fiix Elbow device can relieve both tennis elbow and golfer's elbow pain.


Can I take the Fiix Elbow onto an airplane?

Yes, the Fiix Elbow meets FAA guidelines for battery capacity limits (see 49 CFR 175.10(a)(18) for further details). The FAA may require you to place the device in your carry-on bag or in a checked bag.  


Can I use the Fiix Elbow on both the left and right arm?

Yes, you can use the device to treat elbow injuries on both arms.


How do I know if I have the device facing the right direction?

If you have the device placed on your arm CORRECTLY, you will see the Stā Active logo on the machine.  


How does it compare to a tens unit?

The Fiix Elbow device applies a deep tissue massage to the area to break up the scar tissue and activate the body's natural response of sending healing blood flow to the area to fix the injury. A TENS unit (transcutaneous electrical nerve stimulation) sends currents to distract the brain so that it cannot process the body’s pain signals. A TENs device does not help heal the injury.


Product


What is the size of the Fiix Elbow device?

5.4in x 7.5in x 3.9in (137mm x 190mm x 100mm) and weighs 3.7lbs. (1.7 kg).


How do I clean the device?

Clean the Fiix Elbow like any electronic device by using a damp cloth. You can use rubbing alcohol and a cotton swab on the underside to clean the track/massage elements and silicon belt covers. Do NOT spray the device with a cleanser like 409® or Fantastic® and do not submerge in water.


How do I attach the arm strap to the device?

Please visit the user guide page for instructions.


Can I wash the arm strap?

Yes, use regular soap and water and let it air dry. Do NOT put the strap in the dryer.


How do I change the Fiix Elbow timer?

Simply press the time/+ blue button to increase the time. The maximum time allowed for treatment is 10 minutes.


Why won't my device power on?

First check the bottom power switch located under the strap. Next, check to make sure the battery has been charged.


Can I use the Fiix Elbow when the battery is dead?

Yes, if the device is low or dead you can use with it the power cord plugged in.


What is the battery type and size for the Fiix Elbow device?

Rechargeable - Lithium ion battery - 16.8V - 2600mA (44Wh)


What does "E1" on the display mean?

E1 is an over current safety measure indicating something may have been jammed in the track/massage elements. Make sure the track is clear of all items. Double press the stop to clear the error message. The device should be reset and working properly.  


What does "E2" on the display mean?

E2 is an IR sensor safety error message. Make sure the track is clear of all items. Double press the stop to clear the error message. The device should be reset and working properly.  


Is the device latex free?

Yes, the Fiix Elbow device and strap are both latex free.


Tennis and Golfer's Elbow Symptoms


Can tennis elbow or golfer's elbow cause tingling into the fingers?

It is uncommon to get tingling into the fingers with a tennis elbow diagnosis, however this may occur if you have swelling in the elbow causing pressure on a nerve. This is more common with golfers elbow, which affects the inside of the elbow and may result in cubital tunnel syndrome due to pressure on the ulnar nerve (funny bone nerve). If you continue to experience tingling into the fingers, please consult with a healthcare provider.


Can tennis elbow or goler's elbow cause chest pain?

Chest pain is not associated with tennis elbow or golfer's elbow. If you are experiencing chest pain, please consult with your physician as soon as possible.


Can tennis elbow or golfer's elbow affect your shoulder?

Tennis elbow or golfer's elbow can affect your shoulder depending on how your body is compensating. Your shoulder muscles may be compensating for the pain in your elbow, resulting in abnormal stresses to muscles and tendons. If you have concerns with your shoulder, please consult with a healthcare provider.


Can tennis or golfer's elbow cause bicep pain?

Tennis elbow or golfer's elbow can affect your bicep due to compensating for elbow pain. If your forearm muscles are not working properly secondary to pain, this can result in abnormal stresses to your biceps or triceps musculature. If this pain does not improve as your tennis elbow or golfer's elbow pain improves and your tendon begins to heal, please consult with a healthcare provider.


Can tennis or golfer's elbow cause wrist pain?

It is not uncommon to have wrist or hand pain with tennis elbow or golfer's elbow. The tendon that is affected with tennis elbow, is attached to the muscles that control extension of the wrist and fingers. As your tennis elbow pain improves and your tendon begins to heal, your wrist/hand pain should improve as well. If it does not improve, please consult with a healthcare provider.


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