Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, simply contact our Customer Service department at 833-410-0409 or fill out the return form below within 90-days of receipt of product for a Return Merchandise Authorization (RMA) number.
Stā Active accepts returns of merchandise only under the following conditions:
- You must receive a RMA number from Stā Active before shipping the product to us.
- All purchases must be returned within 90-days of receipt of product.
- All parts and accessories must be returned within 90-days of receipt of product .
- Products returned without a RMA number will not be refunded or credited and will be discarded.
- Your return shipment must be postmarked no later than two (2) weeks after we have provided your RMA number.
- Products must be returned undamaged in suitable packaging (preferably original shipping box).
- Must be in original condition with all accessories included.
Once your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card within 7 days. Please note, depending on your credit card company, it may take additional 10 business days after your credit is applied for it to post to your account.